About Us
We are Here to Help
Customers who have already purchased a service contract through a retailer can use this site to:
- Obtain online information on your coverage and frequently asked questions.
- Check the status of a claim. The claims status screen will allow you to track the progress of your claim during the various phases of the claim.
- File a claim. If your product is covered under one of our agreements and is in need of repair, please complete the online form. After the Claims Department receives your claim, and determines that the damage is potentially covered under the service contract, a work order will be sent to an authorized servicer. The servicer will contact you to set up an appointment for inspection or provide further instructions based on covered product.
Fortegra® is the marketing name for the service contract operations of the subsidiaries of The Fortegra Group, Inc. Products and services are provided by 4Warranty Corporation, The Service Doc, Inc. (in WI), or Lyndon Southern Insurance Company (in OK and FL: Lic. No.: FL-03698), each of which are subsidiaries of The Fortegra Group, Inc. This is a summary of the benefits available. For complete information including details of benefits, coverage, specific exclusions, and limitations please refer to the complete terms and conditions of the service agreement. A service agreement is optional, cancellable and in no way required to obtain credit. A service agreement is not a warranty.
General FAQs
- If you would like to speak with a Customer Service Representative please call , Monday to Friday, 8:00 AM until 5:00 PM EST. Except for observed holidays.
- Our self-service portal is available 24/7
For an emergency regarding an issue under a Home Warranty:
- Click File New Claim then call a local servicer. Send a copy of your invoice to 4Wtech@fortegra.com (include your claim # in the subject line) and we will reimburse what is covered under your service contract.
- Please note: You will be responsible for a $75.00 service call fee.
For cooling or heating systems over ten (10) years old: If the repair is over $600 or parts are not available to repair the equipment, a $600 replacement allowance will be paid to y ou. This allowance will increase by $50 for each full year y ou have an active a greement up to a maximum of $1,000. Proof of purchase of a new heating or cooling system is required to be provided to the a dministrator in the form of a purchase receipt within sixty (60) days.