FAQs

To start a claim, you will need your zip code and either your contract/agreement number or sales invoice number. If you don’t have either of these on hand, you can look up your record using your zip code and full name.

Next, you will need to provide the following:

• Description of item issue
• A picture of the entire item
• A picture of the item issue

For Appliance, Electronics, and HVAC claims, you may also be asked to provide the following to your customer service representative:

• Item’s manufacturer and model
• Item’s serial number

You can quickly and easily file a claim either online or by phone.

ONLINE (5 minutes)
To get started, click FILE A CLAIM. Available 24/7.

BY PHONE (15 minutes)
Call 800 867 2216 to speak with a Customer Service Representative. Available Monday through Friday, 8 AM - 5 PM EST.

Not a problem! We can locate your plan using your name and zip code.

Claim Status Definitions

Our goal is to resolve your claim as soon as possible. We have a team working diligently to ensure this goal is achieved. At the same time, we recognize each claim is unique. TRACK CLAIM to check on the status of your existing claim. Be sure to have your claim number handy.

Within 48 business hours.

Parts replacements are dependent on the store’s inventory where you purchased your item(s).

You can either:

• Click View online by clicking MY COVERAGE. You’ll need your zip code and contract/agreement number or sales invoice number on hand.
• Call our Customer Service Team at (800) 867 2216 to request a copy. Based on your preference, a Customer Service Representative will either mail or email you a copy.

Coverage varies by policy. Please refer to your terms & conditions. If you don’t have a copy you can download them online

If you have filed a Home Warranty claim a Fortegra Customer Service Representative has authorized service:

• $75 nonrefundable service call fee
• If the customer fails to be present during the appointed time or cancels the appointment while the service provider is in route, the customer is still responsible for the service fee.
• The service provider will accept cash, check or credit/debit card.

Yes- you can cancel your service contract at any time. Please contact the store where you made your initial purchase.

Unfortunately, after a replacement has been processed for a specific item the service contract DOES NOT transfer to the replacement item. However, depending on your item you may be able to purchase a new service contract on the item at the time of replacement. This is dependent on the store’s policy where you purchased your original item(s).

As the customer, you are only responsible for paying shipping/delivery costs and taxes on the replacement item.

Our hours of operation are Monday to Friday, 8 AM 5 PM EST.

If you would like to speak with a Customer Service Representative please call us at 800 867 2216 during these hours. Otherwise, leave a voicemail and a Customer Service Representative will give you a call the following business day.

Otherwise, our online self service portal is available 24/7.

For an emergency regarding an issue under a Home Warranty:

• Click File a Claim then call a local servicer. Send a copy of your invoice to 4Wtech@fortegra.com (include your claim # in the subject line) and we will reimburse what is covered under your service contract.
• Please note: You will be responsible for a $75.00 service call fee.

For cooling or heating systems over ten (10) years old: If the repair is over $600 or parts are not available to repair the equipment, a $600 replacement allowance will be paid to y ou. This allowance will increase by $50 for each full year y ou have an active a greement up to a maximum of $1,000. Proof of purchase of a new heating or cooling system is required to be provided to the a dministrator in the form of a purchase receipt within sixty (60) days.

Our customers are our #1 priority- including their health and safety. Due to circumstances caused by COVID-19 we are constantly evaluating and re-evaluating our process to ensure our customers are provided the service needed while maintaining a safe environment to do so.