To start a claim, you will need your zip code and either your contract/agreement number or sales invoice number. If you don’t have either of these on hand, you can look up your record using your zip code and full name.
Next, you will need to provide the following:
For Appliance, Electronics, and HVAC claims, you may also be asked to provide the following to your customer service representative:
You can quickly and easily file a claim either online or by phone.
ONLINE (5 minutes)
To get started, click FILE A CLAIM. Available 24/7.
BY PHONE (15 minutes)
Call 800 867 2216 to speak with a Customer Service Representative. Available Monday through Friday, 8 AM - 5 PM EST.
Not a problem! We can locate your plan using your name and zip code.
|Pending||This claim is currently 'open' and has not had any action or status change since submission.|
|Completed||This claim is approved. Fortegra has paid the servicer for the customer or paid out a liability directly to the customer.|
|Declined||Coverage has been denied due to the damage on the covered item not being covered under the Terms and Conditions of the extended service contract.|
|No service requested||Either Fortegra is unable to contact the customer, or the customer has indicated they no longer require service.|
You can either:
If you have filed a Home Warranty claim a Fortegra Customer Service Representative has authorized service:
Unfortunately, after a replacement has been processed for a specific item the service contract DOES NOT transfer to the replacement item. However, depending on your item you may be able to purchase a new service contract on the item at the time of replacement. This is dependent on the store’s policy where you purchased your original item(s).
As the customer, you are only responsible for paying shipping/delivery costs and taxes on the replacement item.
Our hours of operation are Monday to Friday, 8 AM 5 PM EST.
If you would like to speak with a Customer Service Representative please call us at 800 867 2216 during these hours. Otherwise, leave a voicemail and a Customer Service Representative will give you a call the following business day.
Otherwise, our online self service portal is available 24/7.
For an emergency regarding an issue under a Home Warranty:
For cooling or heating systems over ten (10) years old: If the repair is over $600 or parts are not available to repair the equipment, a $600 replacement allowance will be paid to y ou. This allowance will increase by $50 for each full year y ou have an active a greement up to a maximum of $1,000. Proof of purchase of a new heating or cooling system is required to be provided to the a dministrator in the form of a purchase receipt within sixty (60) days.
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