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Please use this form if you have questions about your claim or need to contact us regarding a technical issue.

All fields marked * are required. You can contact us from Monday to Friday, 8:00 AM until 5:00 PM EST at 800-867-2216.

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Please include any details that will help us resolve your question such as claim or certificate number, name etc.

Our hours of operation are 8 AM to 5 PM EST. If you submit a request during this time, our Customer Service team will reach out via email within a few business hours. If you contact us past our standard hours of operation, our Customer Service team will reach out the following business day.

General FAQs

  • If you would like to speak with a Customer Service Representative please c all 800-867-2216, Monday – Friday, 8 am – 5 pm
  • Our self-service portal is available 24/7

Our customers are our #1 priority- and that includes your health and safety. Due to the circumstances caused by COVID-19 we are constantly evaluating and re-evaluating our process to ensure our customers are provided the service needed while maintaining a safe environment to do so.

No. After a replacement has been processed for a specific item the service contract DOES NOT transfer to the replacement item. However, depending on your item you may be able to purchase a NEW service contract on the item at the time of replacement – this is dependent on the store’s policy where you purchased your item(s).

Yes. As the customer, you are responsible for paying:

  • Shipping/Delivery costs of replacement item
  • Taxes on replacement item

For an emergency regarding an issue under a Home Warranty:

  • Click File a Claim and then call a local servicer. Send a copy of your invoice to 4Wtech@fortegra.com (include your claim # in the subject line) and we will reimburse what is covered under your extended service contract.
  • You are responsible for the $75.00 service call fee – See question WILL I HAVE TO PAY A DEDUCTIBLE?

NOTE: For cooling or heating systems over ten (10) years old: If the repair is over $600 or parts are not available to repair the equipment, a $600 replacement allowance will be paid to You. This allowance will increase by $50 for each full year You have an active Agreement up to a maximum of $1,000. Proof of purchase of a new heating or cooling system is required to be provided to the Administrator in the form of a purchase receipt within sixty (60) days.

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