Our hours of operation are Monday to Friday, 8 AM 5 PM EST.
If you would like to speak with a Customer Service Representative please call us at 800 867 2216 during these hours. Otherwise, leave a voicemail and a Customer Service Representative will give you a call the following business day.
Otherwise, our online self service portal is available 24/7.
For an emergency regarding an issue under a Home Warranty:
For cooling or heating systems over ten (10) years old: If the repair is over $600 or parts are not available to repair the equipment, a $600 replacement allowance will be paid to y ou. This allowance will increase by $50 for each full year y ou have an active a greement up to a maximum of $1,000. Proof of purchase of a new heating or cooling system is required to be provided to the a dministrator in the form of a purchase receipt within sixty (60) days.
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