Contact Us

We are Here to Help

Please use this form if you have questions about your claim or need to contact us regarding a technical issue.

Contact us at (800) 867 2216

Hours of Operation:
Monday to Friday, 8:00 AM until 5:00 PM EST

Please Note: If you submit a request during this time, our Customer Service team will reach out via email within a few business hours. If you contact us past our standard hours of operation, our Customer Service team will reach out the following business day.

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Please include any additional information that will help us locate your account and/or resolve your issue. (I.e. Contract/Agreement Number, Claim Number, Sales Invoice Number, etc.)

General FAQs

Our hours of operation are Monday to Friday, 8 AM 5 PM EST.

If you would like to speak with a Customer Service Representative please call us at 800 867 2216 during these hours. Otherwise, leave a voicemail and a Customer Service Representative will give you a call the following business day.

Otherwise, our online self service portal is available 24/7.

For an emergency regarding an issue under a Home Warranty:

  • Click File a Claim then call a local servicer. Send a copy of your invoice to (include your claim # in the subject line) and we will reimburse what is covered under your service contract.
  • Please note: You will be responsible for a $75.00 service call fee.

For cooling or heating systems over ten (10) years old: If the repair is over $600 or parts are not available to repair the equipment, a $600 replacement allowance will be paid to y ou. This allowance will increase by $50 for each full year y ou have an active a greement up to a maximum of $1,000. Proof of purchase of a new heating or cooling system is required to be provided to the a dministrator in the form of a purchase receipt within sixty (60) days.

Our customers are our #1 priority- including their health and safety. Due to circumstances caused by COVID-19 we are constantly evaluating and re-evaluating our process to ensure our customers are provided the service needed while maintaining a safe environment to do so.

Browser Compatibility: We are committed to providing outstanding customer service to our diverse customer base. We recognize that our visitors may have various operating systems and internet browsers. The site supports most browsers, but works best with Internet Explorer. This site has no warranty of compatibility. If you have any trouble viewing the site or filing your claim, please contact us at 800-867-2216